Reship policy

Our Reship Policy aims to provide a smooth and efficient delivery experience for our customers. If there are any issues with the delivery of your order, we will work with you to resolve the issue and ensure that you receive your package.

Requirements for Reshipment

In order to be eligible for reshipment, the following conditions must be met:

The customer's name and address must be correct and accurate.
The order must not be delivered due to circumstances beyond our control.

Correct Address Requirement

If the customer’s address is incorrect or incomplete, we will not be responsible for reshipping the package.

Reshipment Process

If your order is not delivered due to circumstances beyond our control, we will reship the package as follows:

We will contact you to confirm the issue and provide a tracking number for the new shipment.
We will reship the package via the same shipping method as originally selected.
We will keep you updated on the status of the new shipment.

Limitations

The following situations are not eligible for reshipment:

Orders that are returned to sender due to incorrect or incomplete address information.
Orders that are refused by the recipient.

Contact Us

If you have any questions or concerns about our Reship Policy, please do not hesitate to contact us at [email protected]. We are committed to providing a smooth and efficient delivery experience for all our customers.